|
|||||||||||||
| Home |> ITIL |> ITIL-Syllabus |> Anhang: Übersicht |
|
||||||||||||
ITIL-Syllabus - Anhang:
Übersicht
| Management Bereich | Abkürzung |
|---|---|
| Planning to Implement Service Management | PtISM |
| The Business Perspective | BP |
| Application Management | AppM |
| Service Level Management | SLM |
| Financial Management for IT-Services | FM |
| Capacity Management | CaM |
| IT-Service Continuity Management | ITSCM |
| Availability Management | AM |
| Configuration Management | CoM |
| Change Management | ChM |
| Release Management | RM |
| Incident Management | IM |
| Problem Management | PM |
| Design and Planning | DP |
| Deployment | Dep |
| Operations | Ops |
| Technical Support | TS |
| Security Management | SecM |
| Funktion | Abkürzung |
| Service Desk | SD |
Impressum